Let's clear it up properly, because the myth costs people money.
Where the myth comes from
For years, plenty of drivers believed they had to service at the dealer to keep their warranty. Dealers rarely go out of their way to correct that, since logbook servicing is good business for them. But the belief isn't accurate, and hasn't been for a long time.
What the law actually says
Under Australian Consumer Law, a manufacturer can't force you to service at their dealership to keep your warranty valid. You're free to use any suitably qualified mechanic. What matters is that the servicing is done:
- On time, to the manufacturer's logbook schedule
- With parts and fluids that meet the manufacturer's specifications
- By a qualified mechanic who records the work
Do that, and your warranty stays intact whether the service happens at a dealer, a local workshop, or your driveway.
The logbook is the key
Your logbook is proof the car was serviced correctly and on time. A good mobile mechanic services to that exact schedule, uses the right parts, and stamps the book, so you have the same record a dealer would give you. If a warranty claim ever comes up, that stamped history is what backs you.
Our mobile logbook service is built around this. Same schedule, right parts, book stamped.
When could a warranty be affected?
A manufacturer can decline a specific claim if a fault was caused by poor work or the wrong parts. That's not about who did the service, it's about whether it was done properly. It's the same risk at a dealer if the work is sloppy. Using a qualified mechanic who follows the schedule protects you either way.
The bottom line
You can service your new car with a mobile mechanic and keep your warranty, provided the work follows the logbook and uses the right parts. You get the convenience of the mechanic coming to you, often at a better price than the dealer, without giving anything up.